Privacy Policy
Last Updated: [Insert Publish Date]
Dilmun Digital ("we," "us," "our") is based in Manama, Bahrain. This Privacy Policy explains how we collect, use, and protect information when you visit our website, contact us, or use our AI-powered automation and website services ("Services").
1. Information We Collect
We may collect the following types of information:
Contact Information: Name, email address, phone number, and business details you provide via contact forms, calls, or messages.
User Input: Information provided during interactions with our AI voice agents, chatbots, or automation systems built on your behalf or on behalf of our clients.
Cookies & Analytics: Standard website usage data (pages visited, time on site, browser/device type) collected via cookies and analytics tools.
Communication Records: Records of calls, texts, or messages exchanged through AI systems we deploy, where applicable.
2. How We Use Your Information
We use collected information to:
Provide, operate, and improve our Services
Respond to inquiries and provide customer support
Set up, train, and refine AI systems (e.g. voice agents, chatbots) for our clients
Send relevant updates, marketing, or service communications (you may opt out at any time)
Maintain website security and performance
3. AI-Specific Data Handling
Because our Services involve AI-driven tools:
Data submitted through AI voice agents or chat systems (e.g. customer inquiries, appointment requests) is used solely to deliver the requested service (e.g. booking, follow-up) and is not used to train third-party AI models without consent.
Automated decision-making (e.g. an AI qualifying or routing a lead) is used to improve responsiveness but does not make final decisions affecting legal or similarly significant outcomes about individuals without human oversight.
4. Third-Party Services
We may use third-party platforms to operate our Services, which may process data on our behalf, including:
GoHighLevel (CRM and automation platform)
Twilio (call and messaging infrastructure)
Claude ai
Standard website hosting and analytics providers
[Note: confirm the exact list of third-party tools before publishing — this reflects your current stack as of this conversation.]
These providers are contractually or by design limited to processing data only as needed to provide their services to us.
5. Data Retention
We retain personal data only for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. Data no longer needed for these purposes is deleted or anonymized.
6. Your Rights
Depending on your location, you may have the right to:
Access the personal data we hold about you
Request correction or deletion of your data
Opt out of marketing communications
Object to or restrict certain processing of your data
To exercise these rights, contact us at [email protected].
7. International Data Transfers
As we may work with clients and third-party providers outside Bahrain, your data may be processed in other countries. We take reasonable steps to ensure such transfers are handled securely and in line with applicable data protection standards, including GDPR principles where relevant.
8. Security
We implement reasonable technical and organizational measures to protect personal data against unauthorized access, loss, or misuse. However, no method of transmission or storage is 100% secure.
9. Children's Privacy
Our Services are intended for business use and are not directed at individuals under 18. We do not knowingly collect data from minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.
11. Contact Us
For questions or concerns about this Privacy Policy or your data, contact:
Dilmun Digital Manama, Bahrain Email: [email protected]
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